Representative I - Customer Service

Job Description

Manage customer orders, ensuring accurate and timely processing in line with company policies. Review orders for lead-time, product availability, and adherence to order policies. Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities. Represent the voice of the customer daily for the Sales and Marketing team. Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace. Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Company Benefits

• Comprehensive and competitive benefits that include medical, dental and vision insurance.
• Variety of other well-being resources focused on mental, physical and financial health.

Community Engagement

• Prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs.
• Encourages facility level support of activities in the communities where our employees live and work.

Training and Development

• Constant opportunities for advancement.
• Skills development and advanced education programs.
• Tuition Reimbursement Program (Non-Union).
• Learning Management System that supports and enhances employee skills at all levels of the organization.

About the Role

The Customer Service Representative plays a vital role in supporting the company’s profit and service objectives by managing customer orders, representing the customer voice, and fostering strong customer relationships.

Responsibilities

Manage customer orders, ensuring accurate and timely processing in line with company policies. Review orders for lead-time, product availability, and adherence to order policies. Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities. Represent the voice of the customer daily for the Sales and Marketing team. Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace. Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Requirements

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Qualifications

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Skills

• Customer service experience.
• Communication and relationship-building skills.
• Order management and compliance.
• Collaboration with internal departments.
• Data reporting and analysis.
• Customer relationship management.

Benefits

• Medical, dental, and vision insurance.
• Well-being resources focused on mental, physical, and financial health.
• Focused Giving Program for sustainability initiatives and addressing food and hunger needs.
• Training and development programs through MyLearning.
• Tuition reimbursement program for non-union employees.
• Learning Management System for skill enhancement.

Schedule

Full-time position.

Pay

Competitive salary based on experience and qualifications.

Benefits

• Medical, dental, and vision insurance.
• Well-being resources focused on mental, physical, and financial health.
• Focused Giving Program for sustainability initiatives and addressing food and hunger needs.
• Training and development programs through MyLearning.
• Tuition reimbursement program for non-union employees.
• Learning Management System for skill enhancement.

Community Engagement

• Prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs.
• Encourages facility level support of activities in the communities where our employees live and work.

Training and Development

• Constant opportunities for advancement.
• Skills development and advanced education programs.
• Tuition Reimbursement Program (Non-Union).
• Learning Management System that supports and enhances employee skills at all levels of the organization.

Equal Opportunity Employer

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law.