Representative I, Patient Access-Full time
Trinity Health · Davenport, IA · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Given text:
"Employment Type Full time Shift Day Shift Description 0700-1530 with every other weekend and some holidays Hi Holly Could you update Req 686012 hours from 0700-1530 to 1100-1930? Thank You. Michelle Hostens, CRCR Mercy One Genesis Purpose Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Schedule Hours: 1100-193032 hours per weekEvery other weekend Some Holidays. PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred. Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience. Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law."
We need to remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. Also remove the initial "Employment Type Full time Shift Day Shift Description 0700-1530 with every other weekend and some holidays Hi Holly Could you update Req 686012 hours from 0700-1530 to 1100-1930? Thank You. Michelle Hostens, CRCR Mercy One Genesis". That seems like meta conversation; we should drop that.
We need to preserve substantive info: purpose, essential functions, schedule, qualifications, etc.
Let's extract sections:
- About the role / Purpose: "Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices."
- Responsibilities: The "Essential Functions" includes multiple bullet-like sentences. Could be responsibilities.
- Work Focus, Process Focus, Data Management & Analysis: these could be responsibilities or qualifications.
- Qualifications: "PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred. Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience."
- Skills: maybe "Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely."
- Benefits: Not mentioned explicitly. There's "Our Commitment" but that's values, not benefits. No explicit benefits like health insurance, etc. So we should not create Benefits section.
- Pay: Not mentioned. So no Pay section.
- Schedule: "Schedule Hours: 1100-1930 32 hours per week Every other weekend Some Holidays." So we have schedule.
Thus sections: About the role (Purpose), Responsibilities (Essential Functions + Work Focus + Process Focus + Data Management & Analysis maybe), Requirements/Qualifications (PAR I entry level etc), Skills (maybe combine with responsibilities?), Schedule.
We need to decide grouping to avoid thin sections. Could combine Work Focus, Process Focus, Data Management & Analysis under Responsibilities as bullet list.
Qualifications: combine entry level experience and Patient Access Account Specialist qualifications.
Skills: maybe the specialized knowledge etc.
But we must not create sections with filler like "commensurate with experience". We have actual content.
Let's extract bullet points.
Responsibilities bullet list:
- Knows, understands, incorporates & demonstrates Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. (Culture)
- Researches, collects & analyzes information.
- Identifies opportunities, develops solutions, & leads through resolution.
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
- Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
- Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
- Research & compiles information to support ad-hoc operational projects & initiatives.
- Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
- Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
- Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Qualifications bullet list:
- PAR I Entry level position.
- Minimum one (1) year customer service experience.
- Patient Access experience preferred.
- Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.
Skills bullet list:
- Uses specialized knowledge to support key areas of the organization related to an area of expertise.
- Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives.
- Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.
- Responsible for analyzing, processing & editing for correctness based on payer guidelines.
- Resolves items & ensures claims are billed accurately.
- Processes payments timely.
Schedule: "Schedule Hours: 1100-1930 32 hours per week Every other weekend Some Holidays."
We could format schedule as a paragraph.
Now produce HTML:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Given text:
"Employment Type Full time Shift Day Shift Description 0700-1530 with every other weekend and some holidays Hi Holly Could you update Req 686012 hours from 0700-1530 to 1100-1930? Thank You. Michelle Hostens, CRCR Mercy One Genesis Purpose Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Schedule Hours: 1100-193032 hours per weekEvery other weekend Some Holidays. PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred. Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience. Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law."
We need to remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. Also remove the initial "Employment Type Full time Shift Day Shift Description 0700-1530 with every other weekend and some holidays Hi Holly Could you update Req 686012 hours from 0700-1530 to 1100-1930? Thank You. Michelle Hostens, CRCR Mercy One Genesis". That seems like meta conversation; we should drop that.
We need to preserve substantive info: purpose, essential functions, schedule, qualifications, etc.
Let's extract sections:
- About the role / Purpose: "Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices."
- Responsibilities: The "Essential Functions" includes multiple bullet-like sentences. Could be responsibilities.
- Work Focus, Process Focus, Data Management & Analysis: these could be responsibilities or qualifications.
- Qualifications: "PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred. Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience."
- Skills: maybe "Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely."
- Benefits: Not mentioned explicitly. There's "Our Commitment" but that's values, not benefits. No explicit benefits like health insurance, etc. So we should not create Benefits section.
- Pay: Not mentioned. So no Pay section.
- Schedule: "Schedule Hours: 1100-1930 32 hours per week Every other weekend Some Holidays." So we have schedule.
Thus sections: About the role (Purpose), Responsibilities (Essential Functions + Work Focus + Process Focus + Data Management & Analysis maybe), Requirements/Qualifications (PAR I entry level etc), Skills (maybe combine with responsibilities?), Schedule.
We need to decide grouping to avoid thin sections. Could combine Work Focus, Process Focus, Data Management & Analysis under Responsibilities as bullet list.
Qualifications: combine entry level experience and Patient Access Account Specialist qualifications.
Skills: maybe the specialized knowledge etc.
But we must not create sections with filler like "commensurate with experience". We have actual content.
Let's extract bullet points.
Responsibilities bullet list:
- Knows, understands, incorporates & demonstrates Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. (Culture)
- Researches, collects & analyzes information.
- Identifies opportunities, develops solutions, & leads through resolution.
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
- Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
- Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
- Research & compiles information to support ad-hoc operational projects & initiatives.
- Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
- Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
- Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Qualifications bullet list:
- PAR I Entry level position.
- Minimum one (1) year customer service experience.
- Patient Access experience preferred.
- Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.
Skills bullet list:
- Uses specialized knowledge to support key areas of the organization related to an area of expertise.
- Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives.
- Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.
- Responsible for analyzing, processing & editing for correctness based on payer guidelines.
- Resolves items & ensures claims are billed accurately.
- Processes payments timely.
Schedule: "Schedule Hours: 1100-1930 32 hours per week Every other weekend Some Holidays."
We could format schedule as a paragraph.
Now produce HTML:
About the role
Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
Responsibilities
- Knows, understands, incorporates & demonstrates Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
- Researches, collects & analyzes information.
- Identifies opportunities, develops solutions, & leads through resolution.
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
- Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
- Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
- Research & compiles information to support ad-hoc operational projects & initiatives.
- Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
- Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
- Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Qualifications
- PAR I Entry level position.
- Minimum one (1) year customer service experience.
- Patient Access experience preferred.
- Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.
Skills
- Uses specialized knowledge to support key areas of the organization related to an area of expertise.
- Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives.
- Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.
- Responsible for analyzing, processing & editing for correctness based on payer guidelines.
- Resolves items & ensures claims are billed accurately.
- Processes payments timely.
Schedule
Schedule Hours: 1100-1930, 32 hours per week, every other weekend, some holidays.
We need to ensure no duplicate content, no boilerplate. Also ensure we didn't include EEO etc. Good. Check for any stray text like "Our Commitment" - we omitted as it's values not required; but could be considered "About the role"? It's more about company values; but we can omit as not specifically requested. The instruction: include a section ONLY when posting has real, specific content for it. The "Our Commitment" is specific content but not under standard headings; we could treat as "About the role" maybe but we already have purpose. Could add as another paragraph under About the role? But we should not