Representative I, Cust. Svc. - Administration

Responsibilities

• Engage in regular communication with clients and trucking companies.
• Request purchase orders for drayage company to pick up containers.
• Provide drayage company the purchase order to ensure containers will be retrieved upon line release.
• Maintain contact with the terminal, warehouse, cargo service team, and outside carriers.
• Monitor vessel ETA at the port and dispatch trucks.
• Check the Port system for last free day for containers.
• Print new delivery orders sent by customers.
• Enter new bookings into inventory system.
• Enter cargo stripped from containers into the inventory database.
• Track containers to ensure they have been returned to avoid additional fees.
• Log and resolve any issues and/or cargo discrepancies.
• Respond to emails and missed calls.
• Provide customer cargo order.
• Handle customer inquiries.

Requirements

• Two (2) plus years of customer service experience.
• Strong communication skills (verbally and written).
• Proficient in Microsoft Office Suite and other relevant software.
• Able to manage multiple priorities, work effectively under pressure, and meet tight deadlines.
• High professionalism, integrity, and discretion in handling confidential information.
• Bilingual Spanish is a plus but not required.

Working Conditions

• Primarily office-based role with occasional standing and walking.
• Occasional lifting and moving of up to ten (10) pounds may be required.
• Moderate exposure to inclement weather/elements and quiet to moderate noise level in the office.
• Local travel may be required less than 10% of the time.
• Ability to work extended hours, weekends, or holidays as needed.