Representative, Guest Services

About the role

Job Location: The Mills at Jersey Gardens. Seeking a passionate individual to deliver world-class service and grow with a dynamic brand. Looking for a career where you can grow? Join us to develop your skills and make a real impact on every guest's day. This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front-line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

Responsibilities

• Represent Simon to guests by providing high quality, efficient, friendly and energetic service.
• Deliver on all Simon Service initiatives and deliver excellent service to guests.
• Seek to exceed guest expectations through exceptional service and seamless operations.
• Hard‑working, honest, fast learner, eager to gain experience and contribute positively to a dynamic service team.
• Execute on all tourism initiatives (including individual and group tours), Simon + program enrollments and tracking, and other programs unique to specific centers.
• Respond to guest and retailer inquiries and advise on appropriate resolution.
• Maintain a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensure all displayed information is current and relevant.
• Serve as “Seller” function of the Simon Coupon Book program, and/or other payment products.
• Oversee daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Coupon Book, and other mall programs.
• Implement and follow all cash handling procedures by corporate guidelines for the POS and all Simon income‑generating initiatives.
• Provide support and assistance to co‑workers and to other departments as requested by supervisors; participate in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
• Maintain confidentiality and follow the code of ethics.

Requirements

• High school diploma or equivalent.
• 1‑2 years of customer service or sales background.
• Articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times.
• Must be at least 18 years of age.
• Ability to spend 100% of time on feet when providing services to all internal and external guests.
• Ability to effectively perform multiple tasks for up to 5 hours at a time.
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays (mandatory).