Representative, Enrollment I

About the role

Position Purpose: Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.

Location

This is a full-time (40-hours/week) position, Monday–Friday in an office environment. Employees will work an 8-hour shift scheduled during normal business hours of 8:00 AM–5:00 PM. This position is located at 17 Technology Circle, Columbia, SC 29229.

What You Will Do

• Receives and logs subscriber and member enrollment applications to the system.
• Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals and updates all electronic enrollment files.
• Works edit/error reports generated from membership transactions.
• Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing.
• May prepare and issue contracts, benefit books, and standard/custom ID cards.
• Responds to and resolves customer inquiries.
• Contacts plan administrators and internal and external customers to resolve issues/problems.
• Participates in special projects assigned related to enrollment, billing and reconciliations.

To Qualify For This Position, You'll Need The Following

• Required Education: High School Diploma or equivalent.
• Required Skills and Abilities:
  • Ability to acquire knowledge of the membership system.
  • Working knowledge of word processing and spreadsheet software.
  • Good judgment.
  • Effective customer service and organizational skills.
  • Demonstrated verbal and written communication skills.
  • Basic business math proficiency.
  • Analytical or critical thinking skills.
  • Ability to handle confidential or sensitive information with discretion.
• Required Software and Other Tools: Microsoft Office.

We Prefer That You Have The Following

• Preferred Specialized Training: Office technology or secretarial science.
• Preferred Work Experience: One (1) year of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Preferred Skills and Abilities:
  • Working knowledge of database software.
  • Computer systems support knowledge.
  • Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats.
  • Knowledge of state and federal laws related to private business types of insurance.
  • Knowledge of standard benefit structures.
• Preferred Software and Other Tools: Working knowledge of Microsoft Access.

Work Environment

• Typical office environment.
• Travel between office buildings.
• Moving/carrying of boxes/materials.

What We Can Do For You

• We understand the value of a diverse and inclusive workplace. We strive to be an employer across all spectrums where employees can develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
• Our Comprehensive Benefits Package includes:
  • Subsidized health plans, dental and vision coverage
  • 401k retirement savings plan with company match
  • Life Insurance
  • Paid Time Off (PTO)
  • On-site cafeterias and fitness centers in major locations
  • Education Assistance
  • Service Recognition
  • National discounts to movies, theaters, zoos, theme parks and more