Representative, Enrollment I

Position Purpose

Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.

What You Will Do

• Receives and logs subscriber and member enrollment applications to the system.
• Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals and updates all electronic enrollment files.
• Works edit/error reports generated from membership transactions.
• Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing.
• May prepare and issue contracts, benefit books, and standard/custom ID cards.
• Responds to and resolves customer inquiries.
• Contacts plan administrators and internal and external customers to resolve issues/problems.
• Participates in special projects assigned related to enrollment, billing and reconciliations.

To Qualify For This Position

• Required Education: High School Diploma or equivalent.
• Required Skills and Abilities: Ability to acquire knowledge of the membership system. Working knowledge of word processing and spreadsheet software. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.

Preferred

• Preferred Specialized Training: Office technology or secretarial science.
• Preferred Work Experience: One (1) year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Preferred Skills and Abilities: Working knowledge of database software. Computer systems support knowledge. Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance.

What We Can Do For You

• We offer our employees great benefits and rewards.
• Subsidized health plans, dental and vision coverage.
• 401k retirement savings plan with company match.
• Life Insurance.
• Paid Time Off (PTO).
• On-site cafeterias and fitness centers in major locations.
• National discounts to movies, theaters, zoos, theme parks and more.

Equal Employment Opportunity Statement

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.