Representative, Dispatch

About the role

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our field technicians, enabling timely service for installations, repairs, and maintenance.

Ezee Fiber is proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. Our success is built on delivering Speed, Simplicity, and Service in everything we do, guided by our core values of Integrity, Compassion, Accountability, and Collaboration.

Responsibilities

• Assign and schedule jobs efficiently to technicians based on availability, location, and priority.
• Monitor job progress and provide real-time updates and route optimizations to technicians.
• Maintain clear and consistent communication with field technicians, supervisors, and customer service teams.
• Use dispatching software (GLDS) to track job status and technician workload.
• Quickly adapt job assignments in response to cancellations, reschedules, or urgent requests.
• Ensure all jobs are completed within expected timeframes and in compliance with SLAs.
• Identify workflow bottlenecks and escalate complex issues to the Dispatch Supervisor.
• Accurately document customer interactions, service requests, dispatch activities, and technician assignments.
• Uphold company policies and procedures throughout the dispatch process.

Qualifications

A high school diploma or equivalent is required, along with 2+ years of experience in dispatch, scheduling, or quota management, preferably in telecommunications, utilities, or field services.

• Strong problem-solving, multitasking, and communication abilities in a high-volume environment.
• Familiarity with dispatch software, workforce management tools, and Microsoft Office Suite.
• Strong typing skills (40+ WPM).
• Highly organized, detail-oriented, and an effective communicator with peers and leadership.
• Comfortable working independently and managing multiple tasks in a fast-changing environment.
• Able to troubleshoot issues and accurately assess customer needs.
• Strong multitasking and time management abilities.
• Positive attitude with a passion for delivering excellent service—both over the phone and in person.
• Must be flexible and available to work nights and weekends as needed.

Physical, Field, Or Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday.

The associate must frequently access, input, and retrieve information from computers and other office productivity devices. The associate may occasionally move about the office and attend meetings or events as needed.

Benefits

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.