Representative, Customer Service II

About the role

The Customer Service Representative II position plays a crucial role in maintaining strong business relationships through effective communication and issue resolution. Reporting to management, this role involves handling non-routine customer inquiries, managing customer requests, and providing accurate and consistent information.

Responsibilities

• Monitor customer reporting and communicate critical issues
• Research and respond to customer inquiries
• Maintain customer files to ensure up-to-date information
• Manage customer requests for assistance, information, and issue resolution
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met
• Communicate regularly with decision-makers within customer organizations
• Train customers on various business applications to maximize company value to the organization
• Analyze and respond to various customer requests involving store level and group level information
• Answer inquiries by phone, email, and internet response
• Perform other duties as needed or assigned by supervisor

Qualifications

• A high school diploma or equivalent
• At least 2 years of customer service experience
• Ability to type 45 words per minute and perform 10-key by touch
• Strong verbal and written communication skills, and organizational and planning skills
• Knowledge and experience with all Microsoft Office applications
• Ability to prioritize pending tasks logically
• Ability to learn quickly, retain information, and meet deadlines
• The ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely

Benefits

• Pay rate: $19.00 per hour
• Generous benefits starting on the 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Vacation time and sick leave accrual from day one
• Paid holidays after 90 days
• 401(k) profit sharing plan after 90 days
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Requirements

• High School Diploma or GED
• Ability to type 45 wpm and perform 10-key by touch
• Strong verbal and written communication skills, and organization and planning skills
• Knowledge and experience with all Microsoft office applications
• Ability to prioritize pending tasks in a logical manner
• Ability to learn quickly, retain information and meet deadlines
• The ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely

Fitness for the role

• Teamwork-oriented
• Problem-solver
• Detailed

Our Company

McLane has been a leader in the distribution industry since 1894, building a nationwide network of team members for 130+ years. We are committed to staying agile for our clients across the restaurant, retail, and e-commerce industries, embracing new technology, and maintaining a people-centered culture.