Representative, Customer Service I

Take your career further with McLane! The McLane team is the diverse driving force behind our success, spanning Sales, IT, Dispatch, and Mechanics. As a member of our team, you'll learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

About the role

Under direct supervision and through initial training, this position handles routine customer service cases and achieves customer satisfaction with accurate, timely, and consistent information.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Requirements

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely, including work instructions, safety protocols, and essential communications.

Skills

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Benefits

• Generous benefits starting on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Vacation time and sick leave accrual from day one; paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more.

Pay

Pay rate: $X.XX to $X.XX per hour.

Schedule

• Full-time
• 1st - Day shift

Primary Location: United States-North Carolina-Rocky Mount