Representative, Customer Service I

Take your career further with McLane! The McLane team is a diverse group of professionals—from Sales and IT to Dispatchers and Mechanics—working together seamlessly to keep operations running smoothly. As a team member, you’ll learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

About the role

Under direct supervision and through initial training, this position handles routine customer service cases, ensuring customer satisfaction with accurate, timely, and consistent information.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to meet customer needs.
• Maintain regular communication with decision-makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Requirements

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, as well as organization and planning skills.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• Proficiency in reading, writing, and understanding English at a level sufficient to perform job-related tasks effectively and safely, including work instructions, safety protocols, and essential communications.

Skills

• Teamwork-oriented
• Organized
• Problem solver
• Detail-oriented

Benefits

• Generous benefits starting on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Vacation time and sick leave accrual from day one; paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, and tuition reimbursement.

Pay

Starting pay rate: $16.00 - $17.50 per hour.

Schedule

Tuesday–Saturday, 8:00 AM–5:00 PM.

Location

United States-Kentucky-Hebron (DC Bluegrass Business Unit). Full-time, 1st shift (Day).