Representative, Customer Service

About LCI

LCI's mission is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

About the Role

The Customer Service Representative provides customer service with a focus on customer recognition.

Schedule

Part-time, remote/hybrid position at FLETC. Monday–Friday, 7:30 AM – 4:00 PM (hours may vary based on store).

Responsibilities

• Handle all customer service functions, with customer recognition and interface as the most critical element.
• Perform accurate computerized checkout.
• Request and identify material from the warehouse and assist with shelf stocking.
• Maintain store cleanliness both inside and outside.
• Perform other duties as requested by the Manager and/or Assistant Manager.

Requirements

• High school graduate with one year of relevant work experience.
• Basic retail knowledge.
• Accuracy with computerized checkout systems.
• Excellent communication skills.
• Strong interpersonal skills for interacting with customers, vendors, co-workers, and management.
• Ability to work as part of a team.

Physical Demands

While performing the duties of this job, the employee works in a store and warehouse environment. The employee is regularly required to sit, stand, walk, and use hands. The role may involve frequent manual labor, such as stocking products, receiving freight, or lifting and moving product.

Work Environment

The noise level in the work environment is usually moderate. When in the manufacturing area, hearing protection may be required depending on the department. The physical demands and work environment described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Benefits

• Purpose-driven company guided by principles, not profit.
• Opportunities for upward mobility and rewards for hard work.
• Competitive salary and compensation.
• Basic life insurance at no cost to the employee.
• 401(k) with company match and surplus-sharing plans.
• Health, dental, and vision insurance.
• Ten paid holidays annually.
• Paid Time Off (PTO).
• On-site health and wellness program.
• Employee Assistance Program (EAP).