Representative, Customer Service

About the role

Join Our Team as a Customer Service Representative! Are you someone who loves helping others and making a positive impact? Do you enjoy a fast-paced environment where every day is a new chance to solve problems and help people? If that sounds like you, we want to hear from you!

Responsibilities

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building . Develop and maintain relationships with customers and sales team with a customer-centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.

Qualifications

• Absolutely love helping others and solving problems.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook, with the ability to utilize its features to prioritize communications and contribute to an organized and efficient work environment.

Skills

• Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day.
• Strong problem-solving abilities with attention to detail and accuracy.
• A positive and pleasant attitude to support working with our customers, department staff, sales personnel and other cross-functional teams.
• A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers.
• A team player willing to collaborate with the team to ensure all department needs have been met.

Benefits

Benefits Include Medical, Dental, and Vision Health Savings Account (HSA), 401(k) Matching, Employment Assistance Program, Paid Time Off, Employee Discount.

About CFS Brands

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products. CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country. CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com. CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.