Representative, Customer Service and Support (1st Shift) - Pleasant Prairie WI

About the role

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost‑effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Responsibilities

• Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service levels where necessary.
• Support Vendor Logistics Program for selected staff to secure new business and deepen relationships with current customers.
• Provide excellent customer service, addressing concerns promptly and professionally.
• Communicate effectively with customers to ensure orders meet their expectations.
• Identify service gaps, recommend and implement solutions to enhance customer satisfaction.
• Develop and maintain strong customer relationships to promote repeat business and loyalty.
• Collaborate with cross‑functional teams to achieve common goals.
• Maintain and build strong relationships with vendors and suppliers.
• Generate and analyze reports on order fulfillment metrics; identify improvement areas.
• Suggest process improvements and work with Supervisor/Manager to execute initiatives.
• Prepare performance metrics and data for presentations to key stakeholders, ensuring variances are explained timely and accurately.

Qualifications

• Minimum 3 years of relevant work experience.
• Managerial experience not required.

Pay

The hourly wage for this position is $20.47.

Benefits

• 6 days vacation
• 8 sick days
• 8 paid holidays plus 1 paid “Personal Holiday”
• Company Bonus Plan
• 401(k) SAVE Plan with annual fixed contribution
• Medical, dental, vision, and life & disability coverage
• Voluntary benefits: accident, critical illness, hospital indemnity
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

About Us

APL Logistics provides innovative, global supply‑chain solutions across automotive, consumer, industrial and retail markets. Services include order management, distribution & fulfillment, customs brokerage, and transportation, delivered across six regions. The company pioneered visual data analysis and offers a robust data management and analytics suite to solve complex, cross‑system problems. A culture of deep customer focus and flexible solutions defines the brand.