Representative, Customer Service and Support (1st Shift) - Atlanta GA

Responsibilities

• Operational Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.
• Support Vendor Logistics Program to secure new businesses and deepen business relationships with current customers.
• Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
• Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
• Identify service gaps, give recommendations, and implement solutions to enhance customer satisfaction.
• Develop and maintain strong relationships with customers to promote repeat business and customer loyalty.
• Collaborate with cross-functional teams to achieve common goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
• Maintain and build strong relationships with vendors and suppliers.

Qualifications

• Minimum 3 years of relevant work experience.
• Not applicable for managerial experience.

Pay

The hourly wage for this position is $20.75.

Benefits

• Vacation: 6 days
• Sick time: 8 paid holidays
• "Personal Holiday": 1 paid
• Company Bonus Plan
• 401(K) Save Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Affordable Care Act (ACA) compliant health plan
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program