Representative, Customer Service and Support (1st Shift) - City of Industry CA

Responsibilities

• Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service levels.
• Support Vendor Logistics Program to secure new businesses and deepen relationships with current customers.
• Provide excellent customer service at all times and address customer concerns or issues in a timely and professional manner.
• Identify service gaps, give recommendations, and implement solutions to enhance customer satisfaction.
• Develop and maintain strong relationships with customers to promote repeat business and customer loyalty.
• Collaborate with cross-functional teams to achieve common goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure efficient and accurate order fulfillment.
• Maintain and build strong relationships with vendors and suppliers.

Insights and Reporting

• Generate and analyze reports on order fulfillment metrics and identify areas for improvement.
• Identify areas for process improvements and provide suggestions.
• Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.
• Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders.

Qualifications

• Minimum 3 years of relevant work experience.
• No managerial experience required.

Pay

The hourly wage for this position is $21.50.

Schedule

Work Schedule: Mon-Fri 6:00am - 2:45pm.

About the Role

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. At the heart of our offering is a global, cross-functional ability to manage customer orders from origin all the way to final destination via a network of global professionals.

Benefits

• Vacation: 6 days
• Sick time: 8 paid holidays
• “Personal Holiday”: 1 paid
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits: Accident/Critical Illness/Hospital Indemnity
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

EEO Statement

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.