Representative, Customer Operations

About the role

RXO is a leading provider of transportation solutions, using cutting-edge technology to revolutionize the industry. As the Representative, Customer Operations, you will support sales by managing key accounts, tracking shipments, and solving issues to ensure customer satisfaction.

Responsibilities

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Maintain report cards

Requirements

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

Qualifications

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

Skills

• Strong organizational and problem-solving skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD

Benefits

• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What You’ll Need To Excel At a Minimum

• Excellent verbal and written communication skills
• A self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

Why Join Us

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.