Representative- Cust Svc

Job Description

The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and managing request for quotations, stock orders, returns, and purchase orders. Major duties include:

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and provide the best possible service.
• Manage the return of overstock and defective lenses, frames, and accessories to vendors, ensuring they meet manufacturer's return policies.
• Generate proper documentation for product returns.
• Assist in the assembly, packaging, and marking of frames for monthly auto-kit mailings.
• Maintain customer lists for auto-ship mailings.
• Retrieve and input customer and stock status information using a PC, making changes to customer orders as needed.
• Ensure correct codes are used and organize and file product information correctly.
• Work closely with vendors to place orders, retrieve order status information, and follow up on customer quotations and delivery information.
• Resolve problems and answer questions from co-workers and customers with a calm demeanor.
• Communicate company policies, procedures, promotions, and negotiate in a diplomatic manner.
• Sort and deliver mail to inter-department personnel and perform mid-day computer back-up duties.
• Perform other duties as assigned.

Basic Qualifications

• High school diploma, GED, or equivalent experience.
• One year(s) of experience working in customer service, hospitality, or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail, and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.