Representative Consumer Relations - Customer Relations
or drop it." So we can fold minor metadata into a short
or drop it. So we could include location preference in a short paragraph under Requirements or maybe under About the role. But we need to preserve all substantive information. So we need to keep details like: position responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, sale, representing Tyson Foods as committed to excellent products and superior customer satisfaction. Up to three months on-the-job training in CRS platform and database, instruction from FSQA managers within each BU for product familiarization and coordinating needs of Tyson Foods customer and consumer with objectives of FSQA, Sales, Marketing. Resolving and processing product issues and inquiries received from social media, telephone, letters, text, chat. Daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management expeditiously, ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties: researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends, should special situations arise. Essential Duties & Responsibilities Include: On the job training in the SalesForce CRM, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges) Instruction for over 1000 product packaging familiarization. Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers. Educate Customers and Consumer on USDA Best Food Safety Practices Tyson history Answer employee questions on W-2’s during tax season (when are they receiving them) Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement) Learn where every product is produced. Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer. Ability to discuss issues with customers and consumers that are a high risk to our company. Requirements: Education: Broad knowledge in professional field or an equivalent combination of education and experience Experience: Customer Service/Public Relations background Computer Skills: Intermediate computer skills including Tyson systems. Communication Skills: Excellent verbal and written communication skills. Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities. Supervisory: No direct reports. Travel: NA This position does not offer any sponsorship benefits. Resume must be included to be considered for the role. This position will not offer any relocation benefits. Priority consideration will be given to qualified candidates who currently reside in the local area. Candidates who are willing to self-relocate may be considered after the initial review of local applicants. This is not a remote position and the selected candidate will be working on-site. All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes. Relocation Assistance Eligible: No Work Shift: 1ST SHIFT (United States of America) Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended. Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment. The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation. Tyson is an Equal Opportunity Employer... We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more. If you would like to learn more about your data privacy rights... Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors... We need to remove boilerplate: EEO, data privacy notice, unsolicited assistance, background check mention? The background check mention might be considered boilerplate but it's specific to Tyson. Might keep? It's a condition; but it's generic. Might be considered boilerplate. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove EEO statement, data privacy notice, unsolicited assistance, background check mention? The background check mention is legal; could be considered boilerplate. Remove. Also remove "Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment." That's application instruction; remove. Also remove "Resume must be included to be considered for the role." That's application instruction; remove. Also remove "This position does not offer any sponsorship benefits." That's a benefit? It's a negative; maybe keep under Benefits? But it's stating no sponsorship benefits. Could be considered part of Benefits section? However we only create Benefits section if posting actually states them. It does state benefits: "We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more." That's a benefit statement. Also "Relocation Assistance Eligible: No" and "This position will not offer any relocation benefits." So we have info about relocation benefits (none). Also "Work Shift: 1ST SHIFT (United States of America)" gives schedule. So we can create Benefits section with paid time off, 401(k), health etc. Also maybe mention no sponsorship benefits, no relocation assistance. But we should not create sections with filler like "not specified". We have actual content. Pay: Not mentioned. So we should not create Pay section. Schedule: We have Work Shift: 1ST SHIFT. So we can create Schedule section. Qualifications vs Requirements vs Skills: The posting has Requirements block with Education, Experience, Computer Skills, Communication Skills, Special Skills, Supervisory, Travel. Also there is a block about AI expectations for Individual Contributors and People Leaders. That could be considered Skills or Requirements. We'll need to decide sections: About the role (summary), Responsibilities (duties), Requirements (education, experience, etc.), Skills (maybe computer, communication, special skills, AI), Benefits, Schedule. Qualifications maybe redundant with Requirements; we could omit Qualifications if not distinct. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Requirements and Skills into one Requirements section, or have separate if distinct. Let's see: Requirements block includes Education, Experience, Computer Skills, Communication Skills, Special Skills, Supervisory, Travel. Then later there is AI expectations for Individual Contributors and People Leaders. That could be considered Skills. We could make a Skills section for those. But we could also incorporate them into Requirements as bullet points. To keep few sections, maybe have About the role, Responsibilities, Requirements (including education, experience, skills, AI expectations), Benefits, Schedule. We must not repeat job title. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information. Let's extract substantive info:
About the role: The position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends, should special situations arise.
Essential Duties & Responsibilities Include: (list) On the job training in the SalesForce CRM, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges) Instruction for over 1000 product packaging familiarization. Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers. Educate Customers and Consumer on USDA Best Food Safety Practices Tyson history Answer employee questions on W-2’s during tax season (when are they receiving them) Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement) Learn where every product is produced. Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer. Ability to discuss issues with customers and consumers that are a high risk to our company.
We need to combine these into responsibilities. Avoid duplication. The first paragraph already covers many duties; the Essential Duties list adds specifics. We'll combine into a
list of responsibilities.
Requirements: Education: Broad knowledge in professional field or an equivalent combination of education and experience Experience: Customer Service/Public Relations background Computer Skills: Intermediate computer skills including Tyson systems. Communication Skills: Excellent verbal and written communication skills. Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities. Supervisory: No direct reports. Travel: NA
Also AI expectations: All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.
These could be under Skills or Requirements. We'll treat as Skills.
Benefits: We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
Also note: Relocation Assistance Eligible: No; This position will not offer any relocation benefits. This position does not offer any sponsorship benefits. Could include under Benefits as "No relocation assistance; no sponsorship benefits." But we should not create sections with filler; we have actual content: they state no relocation benefits, no sponsorship benefits. So we can include those as part of Benefits section.
Schedule: Work Shift: 1ST SHIFT (United States of
for prose. We need to preserve all substantive information. Let's extract substantive info: About the role: The position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends, should special situations arise. Essential Duties & Responsibilities Include: (list) On the job training in the SalesForce CRM, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges) Instruction for over 1000 product packaging familiarization. Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers. Educate Customers and Consumer on USDA Best Food Safety Practices Tyson history Answer employee questions on W-2’s during tax season (when are they receiving them) Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement) Learn where every product is produced. Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer. Ability to discuss issues with customers and consumers that are a high risk to our company. We need to combine these into responsibilities. Avoid duplication. The first paragraph already covers many duties; the Essential Duties list adds specifics. We'll combine into a
- list of responsibilities.
Requirements: Education: Broad knowledge in professional field or an equivalent combination of education and experience Experience: Customer Service/Public Relations background Computer Skills: Intermediate computer skills including Tyson systems. Communication Skills: Excellent verbal and written communication skills. Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities. Supervisory: No direct reports. Travel: NA
Also AI expectations: All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.
These could be under Skills or Requirements. We'll treat as Skills.
Benefits: We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
Also note: Relocation Assistance Eligible: No; This position will not offer any relocation benefits. This position does not offer any sponsorship benefits. Could include under Benefits as "No relocation assistance; no sponsorship benefits." But we should not create sections with filler; we have actual content: they state no relocation benefits, no sponsorship benefits. So we can include those as part of Benefits section.
Schedule: Work Shift: 1ST SHIFT (United States of