Customer Relations Representative

About the role

We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer service for our accounts within the Promotional Product industry.

Responsibilities

• Provide optimal customer service to our customers via phone and email
• Administer accurate, valid, and complete information by using the right tools/methods to build relationships and generate sales within the company
• Follow procedures, guidelines, and policies
• Aid our Inside Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed

Requirements

• High School diploma, general degree, or equivalent
• Proficient in handling medium to high call and email volume
• Experience working in Customer Service
• Strong follow-up and follow-through skills
• Advanced multi-tasking and time management skills
• Excellent communication and presentation skills
• Basic order/data entry skills are a plus
• Competency in Google Suite (Sheets, Docs, Gmail, etc.)
• Energetic and lively personality
• Bilingual is a plus, but not mandatory

Qualifications

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Skills

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Benefits

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Pay

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Schedule

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