Representative, Administration Center

About the role

This job is a member of the Workforce Administration Team within the Technical Operations Division. Responsible for providing administrative support for Tech Ops represented team members and its leadership group. Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What You'll Do

• Prepare and maintain various department reports, including weekly headcount reports and daily manning
• Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules
• Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system
• Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system
• Providing excellent service to our internal customers; including phone, email, and walk-in inquiries
• Greets and directs team members and external visitors
• Maintains office supply inventory and initiates department supply orders when necessary
• Submits transactions for computer and system accesses
• Sort, track and file data and correspondence
• Process time-sensitive requests
• Efficiently and effectively communicate to high levels leadership to address operational inquiries

Minimum Qualifications

• High School diploma or GED equivalent
• Prior administrative experience
• Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications

• Minimum of 1 year experience in an office setting
• Associate's degree or equivalent work experience

Skills

• Knowledge of the applicable workforce collective bargaining agreements (IAM/TWU)
• Broad understanding of Workbrain or other time and attendance applications
• Ability to prepare correspondence and format reports
• Ability to maintain confidentiality with team member files, payroll data and personal information
• Ability to prioritize and organize work functions effectively
• Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits, plus virtual doctor visits, flexible spending accounts and more
• Wellness Programs: Wellness programs providing tools, resources and support
• 401(k) Program: Available upon hire with employer contributions available after one year (depending on workgroup)
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more