Representative, Administration Center

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

This position is a member of the Workforce Administration Team within the Technical Operations Division. You will provide administrative support for Tech Ops represented team members and its leadership group, collaborating with a cohesive group in a busy office setting to ensure the success of the Workforce Administration team.

Pay

Salary range: $35,000 – $43,000 annually.

Responsibilities

• Prepare and maintain various department reports, including weekly headcount reports and daily manning.
• Responsible for all aspects of payroll using the Workbrain payroll system, including time coding and shift schedules.
• Proffer and process overtime, field trips, and shift swaps according to the rules and limitations of the collective bargaining agreement and the Workbrain system.
• Process vacation changes according to leadership directions, contract guidelines, and the Workbrain system.
• Provide excellent service to internal customers via phone, email, and walk‑in inquiries.
• Greet and direct team members and external visitors.
• Maintain office supply inventory and initiate department supply orders when necessary.
• Submit transactions for computer and system accesses.
• Sort, track, and file data and correspondence.
• Process time‑sensitive requests.
• Communicate efficiently and effectively with senior leadership to address operational inquiries.
• Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable.
• Secure appropriate airport authority and/or U.S. Customs security badges, if applicable.
• May be required to work shifts, nights, weekends, and holidays.
• Willingness to travel as required for professional development.

Qualifications

Minimum Qualifications

• High School diploma or GED equivalent.
• Prior administrative experience.
• Experience with Microsoft Office (Word, Excel, PowerPoint, etc.).

Preferred Qualifications

• Minimum of 1 year experience in an office setting.
• Associate’s degree or equivalent work experience.
• Knowledge of applicable workforce collective bargaining agreements (IAM/TWU).
• Broad understanding of Workbrain or other time‑and‑attendance applications.
• Ability to prepare correspondence and format reports.
• Ability to maintain confidentiality with team member files, payroll data, and personal information.
• Ability to prioritize and organize work functions effectively.
• Ability to exercise good judgment and work under time constraints with professionalism, efficiency, patience, and tact.

Benefits

• Travel perks: access to 365 destinations on more than 6,800 daily flights for you, your family, and friends.
• Health benefits: medical, dental, prescription, and vision coverage from day one, plus virtual doctor visits and flexible spending accounts.
• Wellness programs: tools, resources, and support to help you be your best self.
• 401(k) program: available upon hire with employer contributions after one year (depending on workgroup).
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
• Inclusion and diversity: 20+ Employee Business Resource Groups fostering an inclusive work environment.