Representative, Accounts Receivable

Primary Job Duties

• Communicate directly with guest and credit card processors in order to resolve disputes.
• Prepare and send email and/or upload general billing to guests and wholesalers.
• Pursue collections of past due accounts.
• Process travel agent commissions in preparation for payment to travel agents (TA).
• Research and respond to customer/guest inquiries.
• Help rectify any billing disputes between internal departments and guests.
• Maintain up to date information and comments on all client accounts.
• Ensure documentation is accurate, thorough, and focused on detail.
• Process and allocate credit card charges/refunds for guest inquires disputes and skips.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Qualifications

• Ability to work varied shifts, including holidays.
• Working knowledge of Microsoft Applications (example Word, Excel).
• Effective communication in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Able to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Preferred: Previous experience working in a large, luxury resort setting.
• Minimum: High School Diploma or equivalent.
• Minimum of 6 months accounts receivable experience in a similar or related field.
• Minimum: 21 years of age.
• Minimum: Certificates, Licenses, Regulations Proof of eligibility to work in the United States.

Physical Demands

• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas

• We believe that every member of our team is an ambassador and is essential to the success of our company.
• We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.