Representative, Accounts Receivable-Finance

About the role

The Representative, Accounts Receivable, is responsible for a range of accounts receivable functions within daily operations, including collections, billing, audits, and addressing customer service and guest inquiries. This role supports the Manager, Accounts Receivable, and is an integral part of the Finance Team. All responsibilities must be performed in compliance with applicable laws, regulations, and Resorts World Las Vegas policies, practices, and procedures.

Responsibilities

• Communicate directly with guests and credit card processors to resolve disputes.
• Prepare and send email and/or upload general billing to guests and wholesalers.
• Pursue collections of past due accounts.
• Process travel agent commissions in preparation for payment to travel agents (TA).
• Research and respond to customer/guest inquiries.
• Help rectify any billing disputes between internal departments and guests.
• Maintain up-to-date information and comments on all client accounts; ensure documentation is accurate, thorough, and detail-focused.
• Process and allocate credit card charges/refunds for guest inquiries, disputes, and skips.
• Use personal device/cellular phone for job-related operational tasks, review of company documents, etc.
• Perform other duties as assigned.

Qualifications

• Ability to work varied shifts, including holidays.
• Working knowledge of Microsoft Applications (e.g., Word, Excel).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.

Preferred

• Working knowledge of Oracle database.
• Previous experience working in a large, luxury resort setting.

Minimum Education And Experience

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of 6 months accounts receivable experience in a similar or related field.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS/SDS), and other instructions.