Representative - Account Resolution (Legal & Medical)

Essential Functions

• Communicate with medical facilities and law firms to recover pending assets
• Review various systems to locate information and documentation for collection efforts
• Follow up on past due payments at regular intervals
• Research check details and verify proof of payment
• Accurately document all accounts
• Perform clerical duties and data entry
• Reconcile credits and balances

Requirements

• Associates Degree required
• 2+ years of work experience in an office type environment or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries - specific experience in personal injury, with applicable medical knowledge and claims law

Qualifications

• Self-motivated with desire to build great relationships, and able to meet and exceed goals
• Able to adapt to change and pivot easily between tasks and process changes
• Able to work quickly and accurately to meet tight deadlines
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Able to operate efficiently and effectively within a continuous evolving environment

Skills

• Subject matter expert in advancing Customer/Partner Experience
• Operational Performance
• Collections strategies
• Enacts identified performance improvement recommendations

Benefits

• Competitive compensation
• Medical, dental, vision, life insurance plans
• 401k with company match
• Paid time off