Account Representative

About the role

Responsible for providing exceptional customer service to Intralox clients in New Orleans, LA. This position involves handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle incoming customer calls and emails promptly and professionally
• Resolve customer issues through effective problem-solving techniques
• Follow up with customers to ensure their needs are met
• Adhere to company policies and procedures
• Participate in team meetings and training sessions

Requirements

• At least 1 year of relevant customer service experience
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Strong attention to detail
• Proficiency in Microsoft Office Suite

Qualifications

• High school diploma or equivalent
• Some college coursework preferred

Skills

• Customer service skills
• Problem-solving abilities
• Technical support knowledge (optional but beneficial)

Benefits

• Paid time off
• Health insurance options
• Professional development opportunities

Pay

$15 - $20 per hour based on experience

Schedule

Monday through Friday, 8:00 AM - 5:00 PM