Representative - Account Resolution (Legal & Medical)

About the role

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most.

MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. This role is multi-faceted, primarily involving recovering MoveDocs assets from medical facilities while preserving and/or improving existing relationships. The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, and Collections strategies and can enact identified performance improvement recommendations.

The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office, and deliver exceptional customer experience results while driving to identified performance targets. This position is based in our Las Vegas, NV office.

Responsibilities

• Communicate with medical facilities and law firms to recover pending assets
• Review various systems to locate information and documentation for collection efforts
• Follow up on past due payments at regular intervals
• Research check details and verify proof of payment
• Accurately document all accounts
• Perform clerical duties and data entry
• Reconcile credits and balances

Requirements

• Associates Degree required
• 2+ years of work experience in an office type environment or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries - specific experience in personal injury, with applicable medical knowledge and claims law
• Preferred experience in claims, legal and/or personal injury
• Must have excellent communication skills, both verbal and written, and the ability to be collaborative with other members of the team
• Self-motivated with desire to build great relationships, and able to meet and exceed goals
• Able to adapt to change and pivot easily between tasks and process changes
• Ability to work quickly and accurately to meet tight deadlines
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Ability to operate efficiently and effectively within a continuously evolving environment
• Must be able to work in our Las Vegas, NV office

Benefits

• Competitive compensation
• Comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance
• 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Paid time off to recharge