Representative Patient Account

About the role

Responsible for various activities related to the patient registration process, including the collection of demographic, financial, and insurance information. Screens patients prior to services being rendered, collects co-pays, and refers Self Pay patients to appropriate financial services when needed. Enters data accurately and ensures prompt service to all patients. Acts as a liaison for other ancillary departments within the hospital.

Responsibilities

• Collect and verify patient demographic, financial, and insurance information.
• Screen patients prior to services being rendered.
• Collect co-pays and refer Self Pay patients to financial services as needed.
• Enter data accurately and ensure prompt service to all patients.
• Act as a liaison for other ancillary departments within the hospital.
• Answer telephone calls, handle multiple interruptions, and maintain positive communication.

Requirements

• High School diploma or equivalent.
• At least one year of previous work-related experience.
• Bilingual preferred.
• Knowledge of medical terminology is considered an asset.
• Proficient knowledge of Microsoft Office preferred.
• Strong communication skills to handle frequent interruptions while maintaining positive interactions.