Reporting & Process Navigator I

U.S. Center for SafeSport is a non-profit organization focused on ending all forms of abuse in sport. We endeavor to make athlete well-being the centerpiece of the nation’s sports culture through abuse prevention, education, and accountability.

About the role

The Reporting & Process Navigator I is primarily responsible for maintaining administrative processes, tasks, and databases to support the Reporting and Process Navigation Team. They also provide support to parties undergoing the Center’s Response & Resolution (R&R) process, as well as other stakeholders who contact the Center, by providing educational materials regarding the process, answering questions, and connecting them with relevant resources.

Responsibilities

• Correspond via email with Claimants, Respondents, their Advisors, reporting parties, National Governing Body (NGB) staff, local/regional club leaders, and other stakeholders as needed.
• Track and provide 30-day updates to Claimants and Respondents involved in open and active cases.
• Support the Center’s Reporting & Process line, as needed, including answering incoming calls, thoroughly documenting reports of misconduct, completing mandatory reports to law enforcement, submitting detailed Incident Reports, and explaining the R&R process to callers.
• Support the quality assurance reviews and monthly reports, including preparation of data, review of documentation, and compilation of written feedback.
• Support the Assistant Director in preparing internal and external trainings related to the R&R process, resources, safety planning, trauma-sensitive interactions, and other related topics.
• Maintain accurate and timely documentation in the Center’s case management system, providing the Assistant Director and Response and Resolution team members with time-sensitive updates.
• Maintain an extensive nationwide database of relevant resources and support services for Claimants, Respondents, their families, and other relevant stakeholders.
• Maintain an extensive database of training resources for Response and Resolutions staff.
• Collaborate with the Assistant Director to train and onboard newly hired staff.
• Provide feedback related to the R&R process regarding common questions, concerns, and challenges impacting parties.
• Collaborate with Prevention Education and Training teams to provide relevant front-line information and create process education resource material for each stage of the R&R process.
• Work independently and with teams on special projects.
• Other duties as assigned.

Requirements

• Mastery of English language writing and grammar.
• Exceptional organizational skills, ability to excel in a fast-paced environment.
• Willingness to adapt to an evolving environment, consistent attention to detail in all facets of one’s responsibilities.
• Ability to comprehend complex processes and procedures.
• Ability to work efficiently independently.
• Experience working with a case management system.
• Working knowledge and competency with all applications in Microsoft Office Suite, Internet browsers and search engines.
• Excellent communications skills, written and verbal, with the ability to clearly communicate issues to all levels of management.
• Strong attention to detail and good record keeping.
• Associate degree or equivalent in Social work, education, office administration/management, interdisciplinary studies or similar field.
• 2+ years working in an administrative setting involving sensitive/private information.
• Advanced knowledge of Microsoft Office programs, including Word, Excel, and mail merge systems.

Preferred Qualifications

• Knowledge of the neurobiology of trauma, the effects of trauma, and experience providing trauma-informed care to others.
• Experience with and/or knowledge of Olympic and Paralympic sports.
• Deep understanding of the issues surrounding sexual misconduct and abuse, and demonstrated program experience and commitment to the creation of safe and respectful environments.
• Operate in transparency in a highly collaborative work culture, sharing knowledge and produce/maintain documentation to support consistent support operations.
• Experience working with a rape crisis center or child advocacy center.
• Expertise with Microsoft Office programs.

Work Environment

• Standard office equipment provided.
• Office environment in multi-story, dog-friendly building.
• Some night and weekend work hours.
• Some overnight travel required.

Location

Denver, CO; or a location deemed suitable by the Center (e.g., near major airport and a state where the Center has established business operations). Current states eligible for remote work: AL, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MA, MD, MI, MO, MT, NC, NE, NJ, NM, NY, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI.

Pay

The starting pay range for this position is $26.82/hour - $29.17/hour and will be commensurate with background and experience.

Benefits

• Paid time off for vacation, sick time, and holidays.
• Group health insurance options.
• Employer paid life insurance, disability, and parental leave coverages.
• 401k plan with employer match.