Reporting Analyst II

About the role

You partner with Master Servicing leadership and business stakeholders to create reporting, analytics, and business intelligence (BI) solutions that guide day-to-day operations and strategic decisions. The role is responsible for designing and maintaining reports, dashboards, and data analysis tools, and for improving data quality.

Responsibilities

• Partner with business leaders, operational teams, and Information Technology (IT) to develop and implement reporting and analytical solutions that support organizational objectives
• Develop, maintain, and optimize operational, performance, compliance, and management reporting for Master Servicing stakeholders
• Gather and document business requirements, then translate them into reporting and dashboard solutions
• Design, develop, and maintain interactive Power BI dashboards, visualizations, and self-service reporting tools
• Use SQL and other tools to extract, validate, and present data from multiple sources
• Perform data validation and quality assurance testing to ensure accurate, reliable outputs
• Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities in operational data
• Analyze business processes, identify inefficiencies, and recommend improvements that drive productivity, cost savings, and effectiveness
• Create and maintain clear documentation for reports, processes, and business requirements
• Provide analysis and actionable recommendations that support senior management decision-making
• Participate in system enhancements, upgrades, and implementation projects, including testing, user acceptance testing (UAT), and post-implementation support

Requirements

• Minimum qualifications: 2+ years of experience in reporting, business intelligence, data analytics, or a related role
• Bachelor’s degree in a technology field, or an equivalent combination of education and experience
• Strong SQL skills for querying, analyzing, and validating large data sets
• Experience building reports and dashboards with Power BI or similar business intelligence tools
• Knowledge of data analysis, data visualization, data modeling, and reporting best practices
• Strong analytical, problem-solving, organizational, and communication skills
• Ability to manage multiple priorities and work independently in a fast-paced environment

Preferred Qualifications

• Experience in mortgage servicing, subservicing, or Master Servicing
• Experience with VBA, Python, or other programming and automation tools
• Experience documenting business requirements and report definitions

Benefits

We provide a range of benefits including medical, dental, and vision benefits, a 401K retirement plan, and paid-time off. For more information, please visit our benefits page.