Report Specialist
About the role
The City of Spokane is hiring Report Specialists to write non-emergency police reports on behalf of local law enforcement agencies, which involves producing reports, interviewing citizens, and related duties.
Job functions
- Processes online reports based on established policies and procedures.
- Ensures non-emergency nature of reports: non-violent and not currently occurring.
- Gathers sensitive or complex information – some of which may be disturbing - through interviews with callers, and accurately documents the information received in the law enforcement records system.
- May be required to testify in court regarding information obtained through interviews and reports.
- Guides customers in using online reporting; reviews and processes online reports, including follow-up calls as needed.
- Assists individuals who require interpreters.
- Answers general inquiries about incident reporting.
- Organizes and maintains accurate records and required documentation.
- Maintains strict discretion with confidential and sensitive information.
- Fully trained employees will assist in training other staff members.
- Performs related work as required.
Minimum qualifications
Education: Graduation from high school, vocational school, or equivalent.
Experience: Six months of customer service experience where a significant portion of the work included using a computer to enter and retrieve data.
Skill: Ability to type at the rate of 30 net words per minute (150 keystrokes).
Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.
Licenses and Certifications: Must obtain ACCESS II (A Central Computerized Enforcement Service System) certification within the probationary period.
Pre-employment Requirements: All applicants are subject to a thorough police background investigation, including but not limited to criminal history, fingerprinting, and polygraph. To facilitate the background investigation, applicants must submit a Personal History Statement (PHS) form. Completion of this form is MANDATORY for employment consideration.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Long-Term Disability Insurance
- Flexible Spending Account
- AFLAC
- Defined Benefit Pension Plan
- Deferred Compensation
- Legal Shield/ID Shield
- Pet Insurance
- Voluntary Term Life Insurance