Replacement Account Representative

About the role

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company.

Responsibilities

• Develop a thorough knowledge of rental and fleet operating systems
• Responsible for supporting fleet account managers using critical thinking
• Support regular new hire class trainings with fleet account
• Aid fleet partners during the life cycle of the rental—from reservation to invoice
• Be part of a diverse team whose focus is providing premier service to both internal and external customers
• Learn to develop and implement processes to streamline tasks and find efficiencies
• Correspond with VP and C Level employees within the client’s organization

Requirements

• Highschool diploma or GED required
• Higher education degree, preferred
• Passion for customer service
• Strong grammar / communications skills
• Excellent organization, critical thinking, and decision-making skills; to include time management and prioritization
• Demonstrated ability to work effectively and independently
• Proficient in Microsoft Office (including Excel, PowerPoint, Word)
• Solution oriented; using both analytics and service skill set
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset

Qualifications

• Hertz Local Edition (HLE) and / or Hertz systems knowledge a plus

Benefits

• Hybrid work schedule at the Wheels office 3 days per week
• This position starts at $18/hour commensurate of experience
• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Pay

This position starts at $18/hour commensurate of experience.

Schedule

Hybrid work schedule at the Wheels office 3 days per week.