Repairs Program Lead - Data Center Operations

About the Role

As a Repairs Lead within the Data Center Infrastructure organization, you will define and manage the end-to-end hardware repair program across Anthropic's growing fleet of data centers. You will be accountable for repair turnaround time and the compute returned to service across every site, covering server, GPU/accelerator, network, and optics break-fix, RMA and reverse logistics with OEMs and ODMs, and the spares and repair inventory that keeps repair SLAs achievable. As a subject matter expert in hardware operations, you will develop scalable repair processes and quality targets, set the standards that site operations partners and repair vendors execute against, and turn failure trends into fixes which are driven upstream with engineering and equipment partners.

Responsibilities

• Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites.
• Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.
• Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.
• Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.
• Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs.
• Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners.
• Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.
• Communicate repair constraints, risks, and fleet availability impact to engineering and leadership.

Requirements

• 8+ years of experience in data center operations as a manager, technical lead or related role, including accountability for production availability.
• Proven track record running break-fix programs at a large scale across multiple sites.
• Managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action.
• Hands-on technical depth in server, network, and rack-level hardware, enough to independently verify repair quality and audit vendor claims.
• Built or substantially improved operational processes.
• Comfortable working with ticket, telemetry, and inventory data to drive decisions.
• Bachelor's degree in relevant domain or equivalent practical experience.

Nice-to-Have Skills

• Experience with GPU/accelerator or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair.
• Experience managing RMA and warranty programs with hyperscale OEMs/ODMs, including failure analysis and supplier quality engagement.
• Experience with spares planning, reverse logistics, or depot repair at data center scale.
• Experience delivering repair outcomes inside partner-operated or colocation sites where on-the-floor operations are staffed via third parties.
• Familiarity with optics and high-speed interconnect failures.

Pay

Annual Salary: $320,000—$405,000 USD

Schedule

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Additional Information

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.