Repairables Coordinator

About the role

Airbus Helicopters is looking for a Repairables Coordinator to join our logistics team based in Grand Prairie, TX. Your duties will consist of processing customer parts that are returned for credit and communicating on a frequent basis with customers on status of credits.

Responsibilities

• Processing Parts Returns (40%)
  • Perform reviews of returns.
  • Process customer warranty and sales returns for credit.
  • Research parts inventory history.
  • Determine sales order and customer identification number to assure credit is applied appropriately.
  • Run monthly scrap report for review.
  • Process, through a computerized system, parts returned by customers.
• Run monthly scrap report for review
• Manage Vendor Activity (20%)
  • Maintain vendor warranty claim database.
  • Coordinate vendor repair activities and follow up on repairs with vendors.
  • Manage receipt, inspection and stocking of special tooling for customer rental.
• Communication with Internal/External Customers (20%)
  • Respond to customer inquiries via phone, fax, and email.
  • Prepare sub-contract work orders for all repairable materials.
  • Open and inspect incoming Repairables from internal/external customers.
  • Inspect units for documentation, history and/or log cards.
• Other duties as assigned

Qualified Experience and Training

• Education
  • Required: High School education or equivalent.
  • Preferred: None.
• Experience
  • Required: Minimum 2 years’ experience in a warehousing environment.
  • Preferred: Minimum of 1-year helicopter/aviation industry experience.
• Licensure/Certifications
  • Required: None.
  • Preferred: None.
• Travel
  • Required: 0% Domestic and International.
• Citizenship
  • US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license).
• Clearance
  • None.

Physical Requirements

• Onsite or remote: 100% Onsite.
• Vision: Able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings daily.
• Hearing: Able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms daily.
• Speaking: Able to speak in conversations and meetings, deliver information and participate in communications daily.
• Equipment Operation: Able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily.
• Carrying: Able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs daily.
• Lifting: Able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs daily along with heavier parts and/or equipment on a frequent basis.
• Pushing / Pulling: Able to push and pull small office furniture and some equipment and tools daily.
• Sitting: Able to sit for long periods of time in meetings, working on the computer daily.
• Squatting / Kneeling: Able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Able to stand for discussions in offices or on the production floor daily and frequently for long periods of time.
• Travel: Able to travel independently and at short notice to the main facility in Grand Prairie.
• Walking: Able to walk through office and production areas including uneven surfaces daily and on a frequent basis.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits; appropriate hearing/eye protection may also be required when visiting the shop floor.

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.