Repair Coordinator

As the Repair Coordinator (Administrative Coordinator), you will work in the repair center and collaborate with various departments to ensure proper communication and customer service. Your role involves providing support to the Lab Management team, Sales, and Account Managers.

Responsibilities

• Enters and corrects repair data in the Oracle System; utilizes other software as necessary.
• Maintains a database of knowledge on where to route specific types of repairs.
• Notifies Lab Managers of issues during daily review of repairs.
• Responds to billing and invoice inquiries.
• Provides administrative assistance as needed.
• Completes assigned paperwork.
• Maintains documents of the status of repairs.
• Aware of and conforms to Company ISO goals and objectives and supports ISO requirements.

Requirements

• High School Diploma or GED.
• 1 year of customer service or related experience.
• Demonstrates knowledge of computer systems and Microsoft Office.

Preferred Qualifications

• Working knowledge of Internet software, spreadsheet software, and word processing software.
• Ability to learn Oracle applications.

Benefits

• 18 PTO days per year and 9 corporate holidays per year.
• Excellent healthcare, dental, and vision benefits.
• Healthcare and Dependent Flexible Spending Accounts.
• Long/Short Term Disability Coverage.
• 401(k) with a company match.
• Parental Leave.
• Tuition Reimbursement Program.
• Additional add-on benefits/discounts.

Pay

Pay range for this opportunity is $19.00 - $21.50 per hour. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.