Repair Vendor Manager

About the role

Solvd US Our organization is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries. Our US team combines automation, intelligence, and human expertise to simplify complex processes — accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating. Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler — grounded in data accuracy, transparency, and customer experience. As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims. From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage. The Repair Vendor Manager is responsible for the strategic management, growth, and performance of Solvd’s repair facility network. This role ensures that our network of collision repair facilities consistently meets company standards for quality, compliance, capacity, and customer service while delivering an exceptional repair experience for our clients and their policyholders. The Repair Vendor Manager develops strong relationships with independent repair facilities as well as multi-location operators, continuously evaluates network performance, and implements initiatives that improve repair quality, cycle time, customer satisfaction, and operational efficiency.

Responsibilities

• Recruit, evaluate, onboard, and contract qualified collision repair facilities to strengthen and expand the network.
• Identify and remove repair facilities that fail to meet established performance or compliance standards.
• Maintain an appropriate geographic distribution of repair facilities to ensure adequate market coverage and customer convenience.
• Conduct regular business reviews with network partners to evaluate performance and identify opportunities for improvement.
• Monitor key performance indicators including repair quality, cycle time, customer satisfaction, supplement frequency, communication, and assignment acceptance.
• Establish performance expectations and corrective action plans for underperforming facilities.
• Place repair facilities on performance improvement plans when necessary and monitor progress toward agreed-upon goals.
• Recognize and reward high-performing facilities by increasing assignment opportunities and strengthening strategic partnerships.
• Analyze network data and trends to identify opportunities to improve overall network performance.
• Ensure all network facilities maintain required insurance coverage, business licenses, certifications, and OEM qualifications.
• Verify repair facilities possess the equipment, technology, and capabilities necessary to safely and properly repair today’s vehicles.
• Monitor ongoing compliance with company standards and contractual obligations.
• Coordinate audits and documentation reviews to ensure continued network integrity.
• Build and maintain strong relationships with key multi-shop operators (MSOs) and strategic network partners.
• Serve as the primary point of contact for escalated partner issues and operational concerns.
• Collaborate with partner leadership to improve operational performance and strengthen long-term relationships.
• Represent Solvd professionally at industry meetings, conferences, and partner events.
• Partner with Operations, Client Success, Sales, Product, and Customer Support teams to continuously improve the repair experience.
• Provide network expertise during client implementations and market expansions.
• Support strategic initiatives designed to increase network capacity, quality, and efficiency.
• Communicate market intelligence and partner feedback to internal stakeholders.

Requirements

• Bachelor’s degree in Business, Automotive Management, or a related field, or equivalent industry experience required.
• 5+ years of experience in network/vendor management required, with experience managing collision repair