Repair Technician

Responsibilities

• Perform on-site installation, repairs, maintenance, and testing of equipment daily.
• Diagnose technical issues and determine appropriate solutions.
• Repair all floor and carpet care equipment sold by the company, as well as other makes and models when applicable.
• Label and repair all machines brought into the Service Center.
• Perform preventative maintenance when applicable.
• Complete and submit detailed service reports daily.
• Properly fill out repair work orders upon job completion.
• Maintain accurate records of work completed and parts used.
• Document processes and procedures as needed.
• Engage with customers professionally to assess and fulfill their service needs.
• Provide recommendations and briefings based on customer requirements.
• Clock in and out for service appointments.
• Coordinate with Sanitary Maintenance Consultants, Service Center Manager and Coordinator for scheduling service appointments.
• Estimate labor and parts costs when requested and communicate them to customers.
• Follow all company policies, protocols, and government-mandated safety guidelines.
• Maintain a clean and safe work environment.
• Wear appropriate safety gear and approved clothing at all times.
• Drive and operate company vehicles in a safe and responsible manner.
• Keep the company vehicle clean, inside and out.
• Regularly check and maintain vehicle fluid levels (oil, battery, radiator, power steering, and brake fluid).
• Dispose of all trash appropriately.
• Work closely with internal teams to ensure seamless customer service and teamwork.
• Support company goals by maintaining high performance and quality standards.

Requirements

• Minimum of 3 years in a mechanical or technical repair role.
• High school diploma or equivalent required.
• Valid driver’s license in good standing.
• Strong mechanical aptitude with diagnostic and repair experience.
• Ability to read and interpret diagrams, instructions, and electrical schematics.
• Knowledge of electronic circuitry.
• Proficiency in Microsoft Office Suite and internet-based tools.
• Customer-focused with a professional demeanor.
• Positive, energetic, and motivated.
• Ability to handle high-stress situations while maintaining composure.
• Strong problem-solving skills with a technical and mechanical mindset.
• Detail-oriented with excellent follow-up abilities.
• Ability to work independently and manage multiple priorities effectively.
• Bilingual in Spanish is a plus.
• Ability to pass job-related employment screenings.

About the Role

The role involves maintaining, repairing, and installing equipment while representing the company in a professional and safe manner. This position requires strong mechanical skills, customer service expertise, and the ability to work both independently and collaboratively to ensure high-quality service.