Repair Technician

About the role

Air Techniques, Inc., founded in 1962, manufactures high-quality products for the dental industry. Our New York headquarters designs and builds utility room and digital imaging products. Products are manufactured in a vertically integrated factory adhering to FDA Good Manufacturing Practices and Quality Standards. We maintain ISO-13485 certification, emphasizing quality and customer satisfaction.

Responsibilities

• Diagnose product issues using schematics, work instructions, method sheets, and diagnostic tools.
• Perform repairs, replacements, and functional testing on medical devices.
• Follow ESD, cleanliness, and safety protocols.
• Verify device performance against specifications and acceptance criteria.
• Identify recurring issues and escalate complex failures to Technical Returns Evaluation Manager.
• Accurately document repairs, test results, and root causes in ERP system (Epicor).
• Provide feedback on repair trends, failure modes, and any issues found.
• Assist Technical Returns Evaluation Manager with development or revision of repair procedures and work instructions.
• Participate in Lean or continuous improvement initiatives to reduce turnaround time and defects.
• Collaborate with Quality, Engineering, Supply Chain, and Customer Support.
• Experience with RMA processes and conducting root cause analysis.
• Communicate repair status, technical findings, and part requirements clearly.

Requirements

• 2-5 years experience repairing medical devices.
• Ability to follow procedures.
• Ability to understand drawings/schematics.
• Basic computer skills.
• Strong written and verbal communication skills; ability to produce clear, professional technical reports.
• Prior experience with RMA processes.
• Prior experience with conducting root cause analysis.
• Experience working in a regulated manufacturing or service environment preferred.

Core Skills

• Strong understanding of electronics, mechanical assemblies, and troubleshooting techniques.
• Ability to read schematics, wiring diagrams, and technical documentation.
• Proficiency with test equipment (multimeter, power supply).
• Familiarity with ERP systems, experience with Epicor is a plus.
• Electromechanical equipment repair experience or equivalent.

Physical Requirements

• Able to lift up to 40 lbs.
• Able to use hand tools.

Education Requirements

An associate's degree in Manufacturing Technology, Mechanical Engineering Technology, Industrial Engineering, or a closely related technical discipline is required.

Benefits

Our benefits package includes health insurance, retirement plans, paid time off, and more. We also offer a competitive salary and flexible schedule.

Pay

The salary range for this position is $XX-$YY per hour, depending on experience and qualifications.

Schedule

This position offers a flexible schedule to accommodate your needs.