Repair Supervisor

Job Responsibilities

• Supervise daily operations of the repair team, including assignment of work, monitoring productivity, and ensuring adherence to repair schedules.
• Provide hands-on technical guidance in diagnosing and repairing PCBA, server, and system-level failures.
• Ensure compliance with quality standards, repair procedures, and customer specifications.
• Collaborate with engineering and quality teams to identify root causes of recurring failures and recommend corrective actions.
• Train, mentor, and develop repair technicians to strengthen technical capabilities and ensure adherence to best practices.
• Track repair performance metrics (turnaround time, yield, and first-pass success rate) and report results to management.
• Maintain accurate documentation of repair activities, test results, and parts usage in company systems.
• Manage material flow and inventory for repair activities, including coordination with supply chain teams.
• Enforce safety protocols and maintain a clean, organized repair area.
• Support continuous improvement initiatives to enhance repair efficiency and reduce repeat failures.
• Perform other duties as assigned.

Qualifications

• Associate or Bachelor’s degree in Electronics, Electrical Engineering, or related technical field preferred; equivalent experience considered.
• 3–5 years of experience in electronics repair, PCBA rework, or system-level troubleshooting, with at least 1–2 years in a leadership or supervisory role.
• Strong understanding of electronics assembly, repair, and troubleshooting processes (SMT, PCBA, system-level repair).
• Familiarity with test equipment (multimeters, oscilloscopes, functional testers, etc.).
• Experience with ESD practices, soldering standards (IPC-A-610, J-STD-001), and rework techniques.
• Strong organizational and communication skills.
• Detail-oriented with a structured approach to problem-solving.
• Able to collaborate effectively with cross-functional teams.
• Must be able to sit or stand at workstations for extended periods, must be able to lift up to 50 lbs.

About FII USA, Inc., a Foxconn Technology Group Company

FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

Equal Opportunity Employer

We are committed to providing a workplace free of any discrimination or harassment. FII USA, Inc., a Foxconn Technology Group Company, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.