Repair Superintendent

About the role

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Responsibilities

• Direct workers (repair mechanics, helpers, and repair crews) concerned with elevator and escalator repair projects.
• Serve as the primary point of contact for customers regarding repair schedules and issues.
• Supervise work performance and manpower qualifications to keep performance time, travel time and expenses to a minimum.
• Keep actual costs within pre-calculated labor and material estimates.
• Review material orders and minimize overnight shipments.
• Ensure mechanics comply with reporting procedures (proper time reporting, assignment of labor and expenses to correct job number, service ticket transmittal, on-site customer check-in and check-out).
• Communicate with customers directly and service department personnel to coordinate job scheduling and re-scheduling of missed appointments.
• Conduct repair meetings once a month with the Service Manager.
• Ensure all time tickets are accurate. Check and approve all repair time tickets and invoices for vendor’s materials.
• Maintain accurate record of scheduled repair work.
• Utilize best business practices to prioritize and schedule future repair projects based on customer needs, available resources, code compliance, impending fines or penalties, passenger safety, and contractual obligations.
• Follow up any work performed to correct written violations or deficiency lists with written notification to the proper party / authorities that work is complete.

Requirements

• A two-year college level degree and/or equivalent combination of technical and management experience in elevator/escalator or related industry.
• 3+ years of experience in the elevator or related industry.

Qualifications

• Experience in maintenance/repair within the elevator/escalator or related industry.
• Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
• Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.
• Willing and able to travel with occasional extended over night stay.
• Automobile drivers license and frequent day travel required within branch office jurisdictional area.
• Good leadership, supervisory, organizational, written, verbal communication and customer skills.
• Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to read construction drawings, layouts and electrical, hydraulic schematics.
• Ability to effectively present business information and respond to questions from groups of managers, clients, customer, and the general public.
• Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employee is frequently required to stand; walk; to use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk, hear or see.
• The employee must occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Skills

• Leadership
• Supervisory
• Organizational
• Written
• Vocal Communication
• Customer Service
• Mathematical Concepts
• Problem Solving
• Practical Problems
• Concrete Variables
• Interpretation
• Business Procedures
• Technical Procedures
• Governmental Regulations
• Construction Drawings
• Electrical Systems
• Hydraulic Systems
• Communication Applications
• Database Applications
• Spreadsheet Applications
• Scheduling Applications
• Project Management Applications
• Word Processing Applications
• Travel
• Driving
• Electric Shock
• Wet Conditions
• Humid Conditions
• High Places
• Emergency Situations
• Customer Scheduling
• Customer Issues
• Customer Complaints
• Customer Rescheduling
• Customer Notifications
• Customer Violations
• Customer Deficiency Lists
• Customer Reporting
• Customer Check-ins
• Customer Check-outs
• Customer Meetings
• Customer Schedules
• Customer Appointments
• Customer Scheduling Meetings
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