Repair Specialist, Service & Solution Sales

Customer-facing role focused on driving repair service sales and co-developing tailored repair solutions with customers. Combines commercial ownership with technical expertise to maximize equipment lifecycle value, reduce downtime, and grow sustainable business.

Responsibilities

• Build long-term partnerships by deeply understanding customer operations, maintenance strategies, and production challenges.
• Position repair services as a strategic lever to improve reliability and performance.
• Own and drive the sales of repair services, including component repairs, upgrades, refurbishments, and lifecycle solutions.
• Develop and execute short- to medium-term sales plans focused on growing repair revenue and increasing service penetration.
• Identify, qualify, and convert repair opportunities across the installed base.
• Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repair activities.
• Collaborate directly with customers to diagnose issues and co-develop optimized repair solutions tailored to their operational needs.
• Conduct site visits and technical assessments to identify failure modes, improvement opportunities, and lifecycle extension strategies.
• Translate customer requirements into customized repair scopes, balancing cost, performance, and turnaround time.
• Handle objections by leveraging strong technical knowledge and competitive positioning.
• Ensure smooth handover and collaborate on the follow-up of repair orders to guarantee delivery quality and customer satisfaction.
• Monitor repair performance, turnaround times, and customer feedback to continuously improve offerings.

Skills & Competencies

• Strong sales mindset with a focus on repair solutions.
• Ability to co-create solutions with customers and translate needs into actionable repair offerings.
• Solid technical aptitude in equipment, components, and failure analysis.
• Excellent communication skills to simplify complex technical concepts into business value.
• Relationship management and stakeholder engagement across customer and internal teams.
• Analytical thinking to evaluate repair vs. replace scenarios.
• Proactive, self-driven, and results-oriented.
• Strong cross-functional collaboration.

Benefits

• Competitive benefits package.
• Medical, dental, and vision coverage.
• 401k retirement plan.
• Flexible schedule.
• Access to a dedicated recognition platform to celebrate achievements, share appreciation, and stay connected globally.