Repair Services Representative

Key Responsibilities

• Plan and manage efficient travel routes to maximize customer engagement
• Pick up, package, and ship equipment to designated repair facilities (minimum every two days)
• Accurately complete and distribute all required service and shipping documentation
• Handle and document customer complaints and ensure timely communication internally
• Provide product demonstrations in support of sales efforts when needed
• Communicate regularly with internal teams
• Handle customer inquiries and resolve customer complaints professionally and efficiently.
• Build and maintain strong customer relationships through excellent communication and follow-up.

Qualifications

• High School Diploma or GED required. Associate's degree preferred.
• One year of sales related experience preferably in the cable industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong customer service orientation with a focus on customer satisfaction.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Must possess a valid driver's license and maintain an acceptable driving record.

What We Offer

• Employee Ownership - One of the biggest benefits of working at an ESOP company is the sense of ownership. Employees are not just workers; they are shareholders. This creates a sense of pride in the company's success and a stronger connection to the organization.
• Opportunities for career growth in a dynamic and innovative environment
• Comprehensive Health Coverage
• Paid Time Off

Benefits

• Employee Ownership - We are one of the oldest ESOP companies in the U.S.

Pay

TBD

Schedule

TBD

Skills

N/A

Benefits

• Employee Ownership - One of the biggest benefits of working at an ESOP company is the sense of ownership. Employees are not just workers; they are shareholders. This creates a sense of pride in the company's success and a stronger connection to the organization.
• Opportunities for career growth in a dynamic and innovative environment
• Comprehensive Health Coverage
• Paid Time Off

Pay

TBD

Schedule

TBD

Company Information

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.

Contact Information

If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at (540) 442-3042. We will be glad to assist you.