Repair Options Analyst

What You’ll Do:

• Maintain and continuously improve repair standards and flat rate systems to align with current parts pricing and service expectations
• Review and prioritize updates to existing standards to ensure pricing accuracy for long-term contracts
• Build and implement standard jobs for new equipment based on weekly new machine reports
• Monitor and respond to store requests related to standard jobs and flat rate updates
• Analyze labor flat rates and adjust based on service data and operational feedback
• Maintain and update RBOMs and service letter standard jobs
• Collaborate cross-functionally with service, parts, and technical teams to ensure alignment and accuracy
• Identify opportunities to improve processes, standardization, and efficiency across service operations
• Escalate system or data issues as needed to ensure timely resolution

Required Qualifications:

• A high school diploma or GED (or equivalent combination of education and experience)
• 2+ years of equipment knowledge and/or service operations experience
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Proficiency in Microsoft Office and related systems

Preferred Qualifications:

• 3–5 years of experience in service shop operations or similar field
• Mechanical aptitude and familiarity with construction or agricultural equipment
• Experience quoting or estimating service-related work