Repair Dispatch Manager

Primary Responsibilities

• Liaise among marketing companies, centers, repair shops, vendors and occasionally customers.
• Monitor equipment in the field to strategically plan maintenance.
• Oversee transfer drivers.
• Work closely with Roadside Assistance Team members.
• Organize maintenance campaigns and initiatives.
• Possess prospect and maintain relationships with service providers.
• Review and audit repair records.
• Monitor outside garages for quality of work performed on U-Haul rental equipment.
• Team Members are expected to willingly lend assistance in additional areas as necessary, following the directives and guidance of their supervisor.

Minimum Qualifications

• Ability to work on call.
• General mechanical knowledge.
• Multi-unit-style management experience.
• Communicate professionally and eager to collaborate with others.
• Proficient computer skills (especially Microsoft Office).
• Reasonable and predictable attendance.

Perks of Joining the U-Haul Team

• Robust wellness benefits, events and resources.
• Technician Training Program.
• Tool-Purchase Program.
• Paid holidays, vacation, and sick days, if eligible.
• Career stability.
• Gym Reimbursement Program, if eligible.
• Opportunities for advancement.
• Valuable on-the-job training.
• Complete Benefit Plan, if eligible.
• RRSP payroll deduction plan.
• Deferred profit-sharing plan, if eligible.
• You Matter Program (EAP).
• Mindset App Program.
• Wellness Programs.
• Discounts on Apple products, Dell computers, hotels, and more.

Work Environment

• The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals.
• May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

• The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.