Repair Customer Service Representative

Since 1984, Quick Roofing has grown into one of the leading roofing companies in the nation, specializing in reroofs, new construction, commercial roofing, and more. Join a nationwide leader and grow your skills in the roofing industry.

About the role

As a Repair Customer Service Representative / Dispatcher, you will serve as the main point of contact for repair customers and help coordinate roofing repair tickets from intake through completion.

Responsibilities

• Answer incoming customer calls and emails related to roof repair requests, service questions, and ticket updates
• Create, update, and manage repair tickets with accurate customer details, property information, photos, notes, and service needs
• Dispatch roofers and repair technicians to assigned repair tickets based on location, priority, skill set, and schedule availability
• Coordinate appointment times with customers, technicians, and internal team members
• Monitor open repair tickets to ensure timely follow-up, completion, and documentation
• Communicate professionally with homeowners, builders, property managers, and internal teams regarding repair status and next steps
• Collect and organize before/after photos, repair notes, and completion updates from field teams
• Escalate urgent repair issues, scheduling conflicts, or customer concerns to the Service Manager as needed
• Maintain organized records and support a smooth customer service experience from first contact through job completion

Requirements

• Previous customer service, dispatch, scheduling, or administrative experience preferred
• Strong communication skills with the ability to remain professional, patient, and helpful with customers
• Ability to manage multiple repair tickets, schedules, calls, and follow-ups in a fast-paced environment
• Strong attention to detail and accuracy when entering customer information, job notes, and repair updates
• Comfortable using computers, phones, email, scheduling tools, and customer management systems
• Ability to prioritize urgent repair requests and coordinate timely dispatch of roofers or technicians
• Basic understanding of roofing, construction, or service work is helpful but not required
• Dependable, organized, and able to work independently while supporting a team environment
• Bilingual English/Spanish is a plus

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Steady year-round work supporting roof repair operations with competitive pay based on experience. Opportunity to grow within Quick Roofing’s service and operations team. Supportive management, clear expectations, and team-based communication in a professional office environment.