Repair Administrator

Essential Functions

• Repair Order Management: Initiate, track, and manage all open repair orders. Maintain accurate status updates and coordinate with vendors to ensure timely completion and return of repaired components.
• Vendor Sourcing and Negotiation: Identify, evaluate, and select qualified repair vendors. Negotiate pricing and terms to support operational goals and budget requirements while ensuring compliance with regulatory and quality standards.
• Warranty and Cost Recovery: Prepare and process warranty claims and reimbursement requests. Analyze repair shop reports and component tear-down data to validate warranty eligibility and maximize cost recovery.
• Supplier Performance Monitoring: Support the implementation and oversight of supplier performance metrics. Work with repair vendors to develop improvement plans and ensure alignment with company service level expectations.
• Inventory and Procurement Support: Procure replacement parts for components deemed Beyond Economical Repair (BER) to maintain operational inventory levels. Ensure continuity of supply to prevent maintenance delays.
• Supply Chain Process Improvement: Collaborate with Material Planning, Materials, and Quality teams to streamline repair and logistics processes. Recommend and implement improvements to enhance efficiency and reduce turnaround time.
• Internal Coordination: Serve as the primary liaison between Maintenance, Supply Chain, and external vendors. Coordinate repair logistics and support as needed.
• Compliance and Documentation: Ensure all repair transactions and warranty activities are accurately documented. Maintain records (Repair Orders) in compliance with internal procedures and regulatory requirements.

Additional Duties

• Perform other related responsibilities as assigned to support departmental and organizational goals.

Qualifications and Experience

• Bachelor’s degree in business or related technical field; a combination of relevant education and experience is considered in place of degree.
• 1+ years of experience in either aviation, procurement, repair, or warranty experience required.
• 1+ years of experience with data analysis tools (i.e., MS Office, Alteryx, MS Access, SAP Business Objects, Crystal Reports, or equivalent) required.
• 1+ years of experience with Repair Order life cycle preferred
• Good time management, customer service, communication, and organization skills
• Detail Oriented
• Must be an appropriate organizational fit for the National culture, that is, exhibit the National Airlines values of Safety, Caring, and Integrity

Knowledge, Skills, and Abilities

• Strong analytical skills
• Strong negotiation and problem-solving skills
• Self-initiative and the ability to work independently with will supervision
• Excellent written and verbal communication skills
• Able to handle time-sensitive and multi-faceted projects
• Excellent computer skills; proficiency in MS Office Suite
• Excellent leadership skills
• Must be a good team player with meticulous attention to detail
• Demonstrated ability to read & understand illustrated parts catalogs (IPC)

Hours and Location

• HOURS: Hours, we are a 24/7 operation so flexibility to work nights/afternoons/weekends.
• LOCATION: Orlando, FL Corporate Office. This is not a remote position.

Physical Demands

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.
• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting up to 10 pounds.

Work Environment

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment.

Reasonable Accommodations

• The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions.
• The duties listed above are intended only as illustrations of various types of work that may be performed.

Equal Opportunity/Affirmative Action Employer

• We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development.
• We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities.
• We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

Safety Policy and Safety Objectives

• We expect all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives.
• Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.