Repair Administrative Assistant

About the role

The Administrative Assistant supports the Repair Operations department at KEH Camera, a leading company in camera re-commerce. KEH Camera is dedicated to making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. This role is crucial for maintaining efficient repair workflows, excellent customer service, and accurate inventory management.

Responsibilities

• Repair Workflow Coordination: Track repair equipment in Monday.com, coordinate shipments to OEM vendors, and manage return approvals.
• Customer Service & Communication: Respond to customer inquiries via email, phone, and in person, providing repair status and updates.
• Sales & Internal Support: Collaborate with sales teams on customer concerns, re-estimates, and repair status.
• Gear Intake & Documentation: Inspect and log incoming repair gear, distribute equipment to technicians, and update repair status.
• Post-Repair & Fulfillment Support: Coordinate shipping of completed repairs to customers and notify customers and sales teams.
• Inventory & Warehouse Coordination: Support technicians with gear retrieval, maintain inventory bins, and assist with warehouse organization.
• Vendor & Warranty Repair Management: Ship gear to vendors, manage returns, track parts and repairs, and liaise with vendors for re-estimates, parts availability, and ordering.
• Extend & Sony Workflow: Input and track Sony gear in internal systems, provide reports to Sony, and manage invoicing and RMA communications for Extend repairs.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• 2–3 years of administrative experience, ideally in a repair or technical environment.
• Strong organizational skills with the ability to multitask and maintain attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with Monday.com or similar platforms is a plus.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Customer service mindset with a strong ability to address inquiries and resolve issues professionally.
• Basic knowledge of repair workflows and inventory management systems preferred.

Skills Needed to Be Successful

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Basic knowledge of applied statistics, core machine learning algorithms, and basic AI principles.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls, and reach with hands and arms.