Repair Administration - Kansas City

What You'll Be Doing

• Manage the intake process for incoming repairs, including receiving, inspecting, and accurately documenting equipment and products.
• Cook up repair workflows from receipt through completion, ensuring repairs are assigned appropriately and progress efficiently through the process.
• Maintain accurate repair, inventory, warranty, and customer records using SAP, CRM, and other business systems.
• Serve as a primary point of contact for customers, dealers, and internal teams by providing updates on repair status, approvals, shipping, and follow-up activities.
• Prepare completed repairs for shipment, ensuring all required documentation and records are accurate and complete.
• Triage and route incoming technical support requests, emails, and customer inquiries to the appropriate team members for resolution.
• Receive, organize, and maintain repair parts inventory to support technician productivity and inventory accuracy.
• Maintain departmental records, reports, documentation, filing systems, and data entry to support efficient repair operations and compliance.
• Collaborate with internal stakeholders to ensure a high-quality customer experience and smooth day-to-day repair operations.

What You'll Bring

• A High School Diploma or equivalent.
• Previous administrative, customer service, office support, or technical support experience.
• Experience using SAP or similar ERP systems.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Excellent organizational skills and attention to detail.
• Experience supporting repair, service, or technical support operations.
• Working knowledge of CRM systems.
• Experience with inventory management and order processing.
• Familiarity with shipping, receiving, and logistics processes.
• Basic understanding of electronics or technical products.
• Experience in a manufacturing, equipment, agricultural, or technical service environment.

Pay

Compensation for this position ranges from $20.00 to $23.00, depending on experience.

Schedule

This is an in-office role located in our Riverside, MO office.