Rep, Residential Customer Solutions Mobile

How You’ll Make An Impact

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Required Qualifications

• Education: High school diploma or equivalent
• Skills: Ability to read, write, speak and understand English; communicate clearly and professionally with a customer-focused approach; build rapport, overcome objections, and retain customers through solution-oriented conversations; work effectively in a fast-paced, metric-driven call center environment; learn and apply billing, account management, and order entry systems; understand sales practices, customer retention techniques, and service recovery methods
• Experience: 2+ years of call center sales experience (preferred)
• Skills: Working knowledge of Spectrum products and services, especially mobile offerings; knowledge of competitor wireless, internet, video and voice products and services