Rep, Mobile Examiner - (P/T) - ExamOne/Spokane, WA area

About the role

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner provides field coverage to ensure mobile exams are completed accurately and on time. The role maintains a safe and professional environment for applicants, clients, and employees, performing all aspects of insurance exams—including specimen collection and processing—according to established practices and procedures. The examiner may also act as a coach, mentor, instructor, and resource for new employees who have completed the required phlebotomy training program.

Responsibilities

• Collect specimens accurately and on time according to established procedures.
• Conduct in‑center and mobile exams, including taking vitals, medical histories, venipuncture, urine collection, and EKG.
• Collect specimens for pre‑employment drug screenings and other Quest Diagnostics services.
• Complete application packets and related paperwork accurately.
• Label, centrifuge, and split specimens as required by test orders.
• Upload and finalize cases in the portal within 24 hours on weekdays and 48 hours on weekends.
• Package specimens for transport and ship to the designated laboratory.
• Transport specimens, supplies, equipment, and materials safely and timely to the appropriate destination.
• Maintain daily records of each specimen collected and support the Record Deletion process when directed.
• Provide customer service to clients and follow the current Examiner’s Manual.
• Read, understand, and comply with departmental policies, manuals, safety, compliance, and quality assurance guidelines.
• Maintain phlebotomy logs and keep error rate at or below 3 %.
• Confirm exams with clients the day before appointments and update case status at confirmation.
• Correct non‑applicant errors within 24 hours.
• Submit accurate time, travel, and expense logs as directed.
• Clock in and out for work assignments and provide travel logs when applicable.
• Adhere to grooming, dress code, and lab coat policies; wear company‑issued ID badge at all times.
• Answer telephone calls courteously, identifying the company and offering assistance.
• Communicate appropriately with customers, agents, applicants, coworkers, and the public; report unresolved problems to a manager or supervisor.
• Maintain clean, neat work areas; report needed repairs and dispose of biohazard containers as scheduled.
• Assist with inventory counts, report shortages, stock supplies, and place supply orders as specified.
• Work with staff to ensure compliance with dress code, EHS, QA, customer service, and SOP requirements.
• Perform department‑related clerical duties, answer dispatch calls, and participate in teams or special projects.
• Help implement SOPs for examiner services and mentor new employees after appropriate training.
• Distribute technical information and communications to the work group.
• Travel flexibly within a 25‑mile radius and work flexible hours; maintain availability dates in Examview.
• Perform all other duties within the scope of the position as assigned.

Qualifications

• Use of company iPad or specified electronic device.
• Minimum 100 documented successful blood draws.
• At least one year of phlebotomy experience (pediatric and geriatric experience is a plus).
• Preferred experience with urine or hair‑follicle collection and EKG.
• Physical requirements: ability to sit for periods, stand while working, drive to assignments, and lift no more than 40 lb.
• Must be flexible and available for weekends, holidays, overtime, and occasional on‑call duties (evenings, early mornings).
• Valid driver’s license with a clean driving record and access to dependable, insured transportation.
• High School Diploma or equivalent.
• Phlebotomy or Medical Assistant certification.

Skills

• Excellent interpersonal and communication abilities.
• Strong organization and customer‑service skills.
• Basic computer proficiency in Microsoft Office and ability to learn new software.
• Sound judgment and decision‑making based on established procedures.
• Ability to work effectively in a rapidly changing environment.

Benefits

• 401(k) plan with eligibility after one month of employment.
• Fully vested company match up to 5 % of pay after one