Rep, CRO Mobile Examiner - (P/T) - ExamOne/Colorado Springs, CO area

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner provides coverage in the field, ensuring mobile exams are completed accurately and on time. Maintains a safe and professional environment for applicants, clients, and employees, and performs all aspects of an insurance exam, including specimen collection and processing. May also act as a coach, mentor, instructor, and resource for new employees who have completed the required phlebotomy training program.

Pay

Pay Range: $13.97 - $26.71 per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market factors, and organizational considerations.

Benefits

• 401(k) Plan with eligibility after one month of employment
• After one year, a fully vested company match up to 5% of pay

Responsibilities

• Ensures all specimens are collected accurately and on time
• Collects specimens according to established procedures
• Conducts in-center and mobile exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG
• Collects specimens for pre-employment drug screenings and other Quest Diagnostics services
• Completes application packets and other paperwork accurately
• Labels, centrifuges, and splits specimens as required by test order
• Uploads and completes cases in the portal within 24 hours on weekdays and 48 hours on weekends
• Packages specimens for transport and ships to the lab indicated on work orders
• Responsible for the safe and timely transporting of specimens, supplies, equipment, and materials
• Maintains records of each specimen collected daily
• Supports the Record Deletion process when directed by Management
• Submits original paperwork to the destination
• Provides customer service to clients
• Follows current Examiner’s Manual and complies with departmental policies, protocols, and procedures
• Maintains all appropriate Phlebotomy logs and an error rate of no more than 3%
• Confirms exams with clients the day before the appointment and updates case status at confirmation
• Corrects non-applicant errors within a 24-hour timeframe
• Submits accurate time and travel logs as directed by management and on time
• Submits accurate expense forms, if applicable, on the required day
• Properly clocks in and out for work assignments and provides travel logs when applicable
• Demonstrates organizational commitment and adheres to grooming, dress code, and lab coat policies
• Wears company-issued identification badge at all times during work assignments
• Reports to work on time following attendance guidelines
• Answers the telephone in a friendly and helpful manner
• Communicates appropriately with customers, agents, applicants, coworkers, and the public
• Ensures facilities or work areas are neat, clean, and in good repair
• Disposes of biohazard containers when scheduled
• Assists with periodic inventory counts and reports shortages or problems to management
• Stocks supplies as needed and provides supply orders as specified by the Branch Manager
• Works effectively with staff to ensure compliance with dress code, EHS & QA requirements, and SOPs
• Performs other department-related clerical duties when assigned
• Answers phone and dispatch calls when assigned
• Participates in teams and special projects as requested
• Assists with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines
• Acts as a mentor and resource for new employees, providing support for department protocols and procedures
• Assists with the distribution of technical information and communications to the work group
• Requires flexible travel (up to a 25-mile radius) and flexible work hours
• Maintains dates of availability and unavailability in Examview
• Required use of company iPad or specified electronic device

Requirements

• Minimum 100 documented successful blood draws
• Minimum one-year phlebotomy experience
• Experience with pediatric and geriatric patients is a plus
• Urine or hair follicle collection and EKG experience preferred
• High School Diploma or equivalent
• Phlebotomy or Medical Assistant certification

Skills

• Excellent interpersonal and communication skills
• Good organization, communication, and ability to manage concerns professionally
• Basic computer skills in Microsoft Office with the ability to learn new software
• Ability to make decisions based on established procedures and exercise good judgment
• Ability to work in a rapidly changing environment

Physical and Mental Requirements

• Sitting for periods of time
• Standing while performing work
• Driving to and from work assignments
• Lifting no more than 40 pounds
• Ability to multitask
• Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime
• May be required to work occasional on-call duties, weekends, evenings, and early mornings
• Must have a valid driver’s license, clean driving record, and access to dependable/insured transportation